We will stop all shipping services effective immediately due to San Francisco Bay Area's lockdown and to slow the spread of COVID-19.
+FAQ
Please select the category that fits your search below.
I received the wrong product.
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Please contact our customer service by emailing contactus@japanesecreations.com or by using the contact form.
My product is defective.
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Please contact our customer service by emailing contactus@japanesecreations.com or by using the contact form.
I don't know how to use my product - who should I contact?
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We offer educational materials that make it easy for you to learn how to use the product along with the product, which is included with the product you purchase. (Instruction sheet, Video Tutorials)
I want to return the product.
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We accept returns only if your item is within 30 days of delivery, is unused and is in an unopened package. We only conduct refunds and will not be accepting any exchanges. This policy applies to all of our products including Project Kits and Courses.
I want to know which products you have in stock.
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Please contact our customer service by emailing contactus@japanesecreations.com or by using the contact form.
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