Frequently
Asked
Questions

Have a question,
 please ask us

Please fill out the form below and submit to get any answers you may have.

By clicking the button, you agree to Japanese Creations' Terms of Conditions and Privacy Policy. You also agree to receive news, product updates, event announcements, and other communications from Japanese Creations. You can unsubscribe anytime.

What is "Japanese Creations"?

Japanese Creations is a comprehensive art and craft learning brand produced by U-CAN Americas. We are offering different types of Japanese art and craft learning courses with authentic materials imported from Japan.

What is "U-CAN Americas"?

U-CAN Americas is a branch of U-CAN. Inc, which is located in Japan. U-CAN is a Japanese educational company that provides distance learning programs. It has been in business in Japan for over 60 years, and started its business in the United States of America in October 2014.

What is "Course?"

The "Course" provided by Japanese Creations is comprehensive learning support service. Our curriculum not only includes all the steps needed to complete each motif in the package, but also we provide sincere support for you to grow to love learning the craft and to become a lifetime hobby. The online "Learning Center" (we venture to use the word "learn") will serve as a hub for your learning of the craft. Some of the Courses have assignments. An assignment is very much like homework. When you submit an assignment, you will get direct feedback and advices from our course instructor. The course instructor will advise you on how to take your craft to the next level. Sometimes you receive constructive criticisms but they will help you develop your skills further, so don't be afraid!

What is "Assignment?"

*Assignment service is included in Chigiri-e and Etegami Courses. It is not included in Chirimen Course.

 

An assignment is very much like homework. Scan or take a photo of the designated motif with your phone or any other camera devices when you complete creating it. Submit the image to the Learning Center through your computer. Please be noted that the image cannot be submitted from smartphones or tablets. Our instructor takes an in-depth look at your project then writes constructive feedback regarding how you can improve your skill further. The assignment service is considered to be the most highly satisfying customer service by our customers.

What is Learning Center?

The Learning Center is the place for learning. It is the online hub where you can find useful knowledge for your creativity and imagination for cultivating your craft. In the Learning Center, there are how-to videos and colorful text showing every detail of the steps in making the craft from start to finish. Assignments are submitted through the Learning Center as well. (The account information necessary to access the Learning Center will be emailed to you after purchase.)

How do I access the Learning Center?

Once you purchase any of our courses, Japanese Creations will send you an email detailing how to create an account. After you create the password and input the ID provided by following the instructions in the email, you can enjoy your courses after logging in here.

How do I place an order?

To place an order on japanesecreations.com, all you have to do is to find the product you want to buy on the shopping page, then click on 'Add to Card' then 'Checkout'!

Can I look at the digital text and videos from smartphones or tablets?

Yes, the digital text and online videos are accessible from desktops, smartphones, and tablets.

Are the digital text and online videos downloadable?

No, the digital text and online videos are for browser viewing only.You cannot download them.

Do the learning contents have an expiration date?

All of our courses come with lifetime access to unlimited online video instruction so you can watch, rewind and repeat the course as many times as needed, anytime, anywhere.

I have finished some of the materials that came with the package. Can I order only the materials?

Thank you for using all the materials! Please contact us at contactus@japanesecreations.com for further assistance.

Do you have live chat functionality?

Unfortunately, we do not have live chat function at the moment. Please send your questions to contactus@japanesecreations.com

How do I contact your store by phone?

Unfortunately, we do not have phone support features at this moment. Please contact us at contactus@japanesecreations.com

What is Chigiri-e "Project?"

A "Project" is our Chigiri-e kit product. It is not a Course package therefore best suitable for people who want to try Chigiri-e casually. All the materials necessary for creating the motifs are enclosed but please note that the Starter Tool Kit is not included.

How many motifs can I create from each Project product?

You can create one motif with one Project product. However, since we put Washi slightly more than necessary, you still have some Washi to make something on your own after finishing the motif.

Is the Starter Tool Kit included in a Project product?

No, the Started Tool Kit is not included in a Project.

Will my child find the Chigiri-e project fun and engaging? How much of the project can my child do themselves?

Children can create the motifs, however, young children need adults' supervision and support especially when they use pointed objects such as the stylus.

What does Chigiri-e mean in Japanese?

In Japanese, Chigiri means to tear and e means picture. The original pronunciation is Chee-gee-ree-ay

What is Washi?

Washi is traditional Japanese paper. Paper we normally use today is made from finely chopped pulp, instead, washi is made from the fibers in the skins of a tall and withy tree called paper mulberry.. Washi is very durable because the fibers are entangled intricately. (There are even doors made of Washi in Japan!) The Washi paper Japanese Creations provide is top quality paper produced with conventional painstakingly method and then hand-dyed piece by piece. When teared, soft and warm fuzzy fibers appear.Chigiri-e is paper collage taking advantage of these fibers from Washi.

What is Yamato Starch Paste?

Yamato Starch Paste is a glue specifically made for Chigiri-e. Well, this is not true but you will understand when you lay your hand on this wonderful adhesive.The Yamato glue won't stain the Washi or boards of any color. It won't shine the surface or leave white marks either. You can peel off the glued piece completely with a little bit of water even after many hours of drying because Yamato Starch Paste dissolves with water.The glue is non-toxic and safe for children since it is made of natural starch. It is suitable for other paper collage art as well.

Do I need the Stater Took Kit to create the motif?

The Starter Took Kit is a set of tools that is best for creating Chigiri-e. (The Kit is included in the Chigiri-e Course package.) You can create Chigiri-e motifs without them, however, you need to prepare some tools yourself. You will need:

- a pair of tweezers

- a tool with a pointed end (such as a ball point pen with no ink left)

- a pencil

- some paperclips

- a paint brush - a cup in which you dissolve the glue

- some glue

For the glue, adhesive for paper crafts is most suitable. If you use regular glue such as School Glue, water it down two to three times as you do not need strong adhesive power for Chigiri-e. You also need to try to stay inside the lines or not to use too much because it may leave stains on washi and board.

Do I need anything else besides tools set in the Starter Tool Kit to create the motifs?

You will also need a pencil and some water to dissolve the glue. You may find a pair of scissors handy.

How do I use each of the tools in the Starter Tool Kit?

We'll explain the eight tools in the Tool Kit one by one. Stylus: A steel-tipped stylus designed just for chigiri-e. The sliver steel-tipped end makes it easier to tear any type of washi, while the rubber-tipped end is great for tearing out small circles. Tweezers: A made-in-Japan tweezer that you can use to pick up small pieces as fine as washi fibers. Glue (Yamato Starch Paste): A plant-based starch glue that is environmentally friendly and also non-toxic, making it safe for everyone to use. It is used by diluting a small amount with water. It has great adhesive power when dry, but can be easily removed by wetting the dry glue with water. It is the best glue to use for Chigiri-e. Brush: A flat brush that is great for spreading glue or arrange the individual strands of fibers in washi. Saucer: Used for keeping diluted glue. Water Brush Pen: Used to bring out even more fibers in the washi, or to elongate the fibers. Teaspoon: Used for measuring glue and water . Paper clips: Used to keep the tracing template in place when tracing onto the artboard and washi.

What is the difference between the Chigiri-e Project and the Chigiri-e Course Package?

The Project is a kit. It is suitable for people who would like to try Chigiri-e casually. All the materials such as Washi and patterns are enclosed but you need to prepare some tools yourself. The Course is a comprehensive learning support service of Japanese Creations. Starting from a basic motif, the course is designed so that you will learn Chigiri-e skills gradually as you create each of the six motifs. Three of the six motifs are assignments for you to submit. Shortly after you submit each of the assignments, our instructor will give you constructive feedback to make sure you are on the right track to master the art of Chigiri-e. Once you completed the course, we are sure you are ready to try your hand at an original piece of yours.

What tools and materials are included in the course?

In the Chigiri-e Course package, the following tools and materials are included:

- Starter Tool Kit

- An account information with lifetime access to all of the tutorial videos and texts for motifs - Washi: 30 pieces of high-quality washi papers

- Template: Tracing paper templates that has the outline of each motif inscripted on them. Use the chalk paper to copy the template onto the washi and art boards.

- Chalk paper x2: Chalk paper to be used to copy the template onto the artboard and washi. The blue residue can be easily erased with water, so you don't have to worry about it being left on your artwork.

- Cards and Artboard: The backing board you will be gluing the torn washi onto. There are two smaller boards and four larger boards to complement each motif

- A fully colored true-to-size example of each motif: You can look at the examples to check your overall progress for each motif.

Cardboard x3: Used for when transferring the template. It makes it easier to transfer the template by providing a softer surface, while protecting your table.

How large is each of the finished projects in the course?

Bonsai 9.5 x 13.0 inches

Gouldian Finch 10.7 x 9.5 inches

Marguerite 5.4 x 4.8 inches

Magnolia 8.3 x 5.1 inches

Goldfish 5.9 x 4.1 inches

Yuzu 5.9 x 4.1 inches

Please tell me about the assignment.

You will be advised to submit the image of the designated three motifs of the six motifs once you completed each of them. Our course instructor will give constructive feedback to each of the submitted motif in order to take your chigiri-e to the next level.

What tools and materials are included in the Etegami Course?

In the Etegami Course package, all the tools and materials necessary for creating Etegami are enclosed along with an account information with lifetime access to the tutorial videos and texts.

Tools & Materials:

Gansai Paints Set of 4 Brushes

Ink

Inkstone

Letter Stamp Set

Palette Brush Washer

Dropper

Pad

Tracing Sheets

Cards (40 sheets)

Envelopes (20 sheets)

Practice Paper (20 sheets)

 

Videos:

Primer "What is Etegami" 18minutes

Complete explanation of each of the 20 sample motifs 2 minutes x 20

 

Texts:

More than 150 pages

Please tell me about the assignment.

With the Etegami Course tutorial videos and texts, you can watch every step from start to finish to complete each of the 20 sample motifs. You will be advised to submit the image of the designated three motifs once you create each of them. Our course instructor will give constructive feedback to each of the submitted motif. To make the best use of the assignment, read each of the feedback then start making another Etegami.

I'm clueless about drawing.

That is no problem. The wonderful part of Etegami is that no matter who draws it, it becomes a piece of art that is steeped in the creator’s individuality. It is the main reason that Etegami has been popular in Japan. If you put your soul into the piece, it becomes an art unique to the creator.

How is Etegami different from calligraphy?

While both calligraphy and Etegami use sumi-ink and brush, calligraphy had been indulged among upper class and intellectuals while Etegami was started and developed by everyday people. As folk art being free from abstruse conventions and rules, Etegami is an art form anyone can enjoy casually.

What does "Etegami" mean?

The Japanese word Etegami literally means “a letter with a picture.” Your drawing does become a type of letter once you add a phrase to it, but this letter is not necessarily something to be sent to someone. Your Etegami can be used to decorate your home, as a new way to keep a diary, or for an Instagram post!

What are the basic steps to create Etegami?

First, decide what you are going to draw. The subject can be an everyday object preferably items that reflect the season, but anything can do. Observe closely and draw simple, bold outlines in black sumi ink. Try to make the drawing big as if it won't even fit the card. This will give a lively and dynamic feeling. Then fill them in with Gansai paint. Finish to add an apt phrase in the blank space.

About the course instructor Sachiko Hanashiro.

Based in Tokyo, Japan, Sachiko Hanashiro is a famous Etegami figure. She has made numerous TV appearances, written more than 15 Etegami - related books, and have done food packaging design with her Etegami works. She has also been our Etegami course supervisor for over 20 years in Japan. In 2000, she was recognized with an award from the Ministry of Posts and Telecommunications for her contributions to the letter-writing culture in Japan.

What tools and materials are included in the Chirimen Course?

You will find everything you need for creating the five motifs in the Chirimen Course package. ( An iron is the only tool you need to prepare yourself!) You will also have an account information with lifetime access to the tutorial videos and texts.

Tools & Material included in the Chirimen course:

Chirimen crêpe fabric

Lining fabric

Sewing thread

Fiberfill stuffing

Fusible interfacing

Braided cord

Purse frame

Paper twist

Zipper, Beads Plastic case

Tweezers

Cardboard

Pencils

5 Patterns

 

Clover Tools Set: A set of six high quality sewing tools from Clover Needlecraft Inc.

Clover Gold Eye Appliqué Needles (No. 9)

Patchwork Board Silk Pins Boxed (100 ea.)

Patchwork Scissors Mini (4 1/2")

Bodkin Clover

Bond For Handicraft

I’m new to the whole sewing world.

If you are a total beginner of hand sewing, pick a scrap piece of cloth and practice to make a knot and do some backstitch before you actually start your project. You are going to be surprised at how good you get once you get the hang of it! If you would not understand any part of the video or text instruction, please email us. Our instructor will be happy to assist you.

What does "chirimen" mean?

Chirimen is the Japanese name for the fabric with crimps on the surface (often silk), typically used in kimonos. The art of Chirimen transforms mere scraps of this textured crepe fabric into adorable, hand-sewn pouches and ornaments.

Are patterns included?

Yes, there is a full-size pattern for each of the five motifs. The patterns are printed on thick transparent sheets which will be handy when you put them on a printed piece of fabric. You can see the print of the fabric through!

What is the Clover Tool Set? What are in it?

In the Chirimen Course package, a set of six high quality sewing tools from Clover Needlecraft Inc is included. They are more than $85 value.

Clover Tools Set:

Clover Gold Eye Appliqué Needles (No. 9)

Patchwork Board

Silk Pins Boxed (100 ea.)

Patchwork Scissors Mini (4 1/2")

Bodkin

Clover Bond For Handicraft

What is the finished size of each motif?

Daisy-Patterned Makeup Bag 4.5 x 8.0 inches

Gamaguchi Coin Purse 4.0 x 3.5 inches

Plum Blossom Pincushion 3.5 x 3.5 x 1.0 inches

Dove Jewelry Pouch 4.0 x 6.5 x 2.0 inches

Kuma : Stuffed Bear 4.0 x 5.5 x 2.0 inches

what is the difficulty level of each motif?

Daisy-Patterned Makeup Bag Intermediate

Gamaguchi Coin Purse Intermediate

Plum Blossom Pincushion Intermediate

Dove Jewelry Pouch Advanced

Kuma : Stuffed Bear Advanced

You can start with any motif you feel like however, we think the Daisy-Patterned Makeup Bag is best for the first timers because it has many straight lines and few tiny parts.

About the course instructor Nobuko Naito.

Nobuko Naito is a popular creator of Chirimen crafts. She first encountered Chirimen crafts through her mother-in-law. Since then, she has worked to recover traditional techniques and pieces while also proactively seeking to create pieces that are more rooted in modern culture. Along with holding many exhibitions in Japan, the recent exhibitions she has held in the United Kingdom have also proven to be successful. She has also had numerous TV appearances and writing credits to her name, and also held the “Nobuko Naito Chirimen Classroom” across Japan.

An error message comes up when I try to order.

Please contact our customer service by emailing contactus@japanesecreations.com or by using the contact form.

I did not receive my confirmation email/receipt email.

Please contact our customer service by emailing contactus@japanesecreations.com or by using the contact form.

The website does not load properly.

Please check to make sure you are using the following supported browsers:

- Internet Explorer 10+

- Microsoft Edge

- Firefox 38+

- Chrome 36+

- Safari 8+

I received an email that does not seem like it is mine.

Please contact our customer service by emailing contactus@japanesecreations.com or by using the contact form.

How can I change my order information?

Please contact our customer service by emailing contactus@japanesecreations.com or by using the contact form.

What methods of payment can I use?

Currently, we accept most major credit cards and PayPal.

How can I cancel my order?

Please contact our customer service by emailing contactus@japanesecreations.com or by using the contact form.

I made a mistake on my order.

Please contact our customer service by emailing contactus@japanesecreations.com or by using the contact form.

There is a charge from U-CAN on my card that I do not remember paying.

Please contact our customer service by emailing contactus@japanesecreations.com or by using the contact form.

My card was declined.

Please contact your credit card company.

How is sales tax calculated?

If an item is subject to sales tax in the state to which the order is shipped, tax is generally calculated on the total selling price of each individual item. In accordance with state tax laws, the total selling price of an item will generally include item-level shipping and handling charges, item-level discounts, gift-wrap charges, and an allocation of order-level shipping and handling charges and order-level discounts.

When can I expect my order to be delivered?

All orders typically ship within 3 days (except for Saturdays, Sundays and Holidays) from the time the order is placed, depending on product availability and credit card verification. You can expect delivery in 5-7 business days after your product is shipped out.

Is it possible to deliver your product overseas?

We do not deliver overseas.

Can I designate the date and time of delievery?

We do not accept any irregular delivery.

How can I track my package?

Please contact our customer service by emailing contactus@japanesecreations.com or by using the contact form.

Are there any regions where you will not be delivering your products?

We do not deliver to the following regions:

American Samoa

Federated States of Micronesia

Marshall Islands

Northern Mariana Islands

Palau

Alaska

Hawaii

US Virgin Island

Puerto Rico

Guam

This policy applies to all of our products including Project Kits and Courses.

How can I calculate the shipping costs?

For products labeled as projects, the shipping cost is included in the price of the product. For the products labeled as courses, there is a flat rate of $20 for shipping.

I received the wrong product.

Please contact our customer service by emailing contactus@japanesecreations.com or by using the contact form.

My product is defective.

Please contact our customer service by emailing contactus@japanesecreations.com or by using the contact form.

I don't know how to use my product - who should I contact?

We offer educational materials that make it easy for you to learn how to use the product along with the product, which is included with the product you purchase. (Instruction sheet, Video Tutorials)

I want to return the product.

We accept returns only if your item is within 30 days of delivery, is unused and is in an unopened package. We only conduct refunds and will not be accepting any exchanges. This policy applies to all of our products including Project Kits and Courses. 

I want to know which products you have in stock.

Please contact our customer service by emailing contactus@japanesecreations.com or by using the contact form.