FAQ

General Questions

What is "Japanese Creations"?

What is "U-CAN Americas"?

How do I place an order?

How do I access the Learning Center?

Do the learning contents have an expiration date?

What is Litmos?

Tech Questions

An error message comes up when I try to order.

I did not receive my confirmation email/receipt email.

The website does not load properly.

I received an email that does not seem like it is mine.

Order Questions

How can I change my order information?

What methods of payment can I use?

How can I cancel my order?

I made a mistake on my order.

My card was declined.

How is sales tax calculated?

Delivery Questions

When can I expect my order to be delivered?

Can I designate the date and time of delievery?

How can I track my package?

Are there any regions where you will not be delivering your products?

How can I calculate the shipping costs?

Product Questions

I received the wrong product.

My product is defective.

I don't know how to use my product - who should I contact?

I want to return the product.

I want to know which products you have in stock.